Workflow Automation or Robotic Process Automation?

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    Workflow Automation or RPA?  It’s been a while now that we can find Robotic Process Automation in the market right next to Workflow Automation. But what is RPA? And how is it different from Workflow Automation? Also, which one will suite you better? We will gladly help you choose.

What is RPA?

    Robotic process automation  is a form of BPA technology. Which is  based on software robots (bots) or on artificial intelligence (AI)/digital workers. For that reason, sometimes we refer to it as software robotics. As a matter of fact, RPA systems develop the action list by watching the user. While he performs a task in the app’s graphical user interface(GUI). And then performs the automation by repeating those tasks directly in the GUI.


  • Reduced Cost
  • Increased Speed
  • Accuracy
  • Consistency
  • Improved Quality

    For that reason, RPA will bring the most benefits to companies that have lots of repetitive tasks. And don’t need individual process. Here are some examples of how RPA can be used:

Data cleanse:

    You classify unwanted details and data in advance. Later lay out rules on what is bad data. After it’s identified, RPA based software robots will be able to automatically clean it. Instead of employees doing the same thing for hours.

Shipping updates:

    As a matter of fact, E-Commerce platforms and Logistics companies can get loads of benefits from the RPA. Likewise, software can fully automate these types of processes without the help of human workers. In short, it can fetch details from the provider databases. And you’ll be able to track shipments for delivery over GPS, this will be fully automated.

Benefits Administration:

    In short, benefit that employees would want to redeem based on the points that they receive, can also be automated. Possibly, these solutions can be deployed for companies who want to show appreciation to their colleagues for the work that they do. And these also, do not require any human intervention. Not to mention, workers can redeem their points against products, services or for other resources. Certainly RPA based software robots can handle that.

What is Workflow Automation?

    Simply put, workflow consists of an orchestrated and repeatable pattern of activity. Which is enabled by the systematic organisation of resources into processes. That later change materials, provide services, or process information. Notably, in Workflow Automation tools, developer or user produces a list of actions to automate a task and interface to the back-end system. While using APIs.


  • Higher productivity
  • Higher accuracy
  • Less Deviations
  • Real-time work visibility
  • Accountability on individual level
  • Faster action approval

    Not to mention, all kinds of industries can get benefits from Workflow Automation Software. Here are some examples:

    Human Resources– where it dictates hiring processes.

    Pharmaceutical Manufacturing– where it dictates testing, shipping, packing and other important processes.

    Customer Service– where it dictates problem-solution processes.

    Travel– where it dictates purchasing, booking, planning and other important processes.

    Simply put, any company can deploy workflow automation. If they want to visualise inside processes, which will bring a ton of benefits. RPA on the other side, can only automate repetitive processes that already exist.

So, what would you choose, Workflow Automation or RPA? If Workflow is your way to go, please contact our Customer Service for details.

    Maybe you will also enjoy reading Process Automation or Process Orchestration.

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